Shipping policy

 

Thank you for shopping with Encrypted ! Below you will find all the essential shipping information to ensure your order is processed and delivered smoothly.

SHIPPING

  • All orders will be dispatched within 3 working days and will always be sent via tracked shipping. (Unless it’s a pre-order)
  • In the event that any orders are undelivered due to incorrect details provided by the customer, it will be the customer that is responsible for payment of re-delivery.
  • We are not responsible for any orders which are damaged during delivery.
  • Once the products have dispatched from out office. All orders are completely out of our control.  It is the customers responsibility to be present in receiving the order

CUSTOMS

  • Shipping costs do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Not all countries charge an import fee, please check with your local customs office for further information.

 

**International Shipping:**

- We currently offer international shipping to select countries.

- International shipping rates and delivery times vary by destination. Please refer to our international shipping policy for more details.

 

**Order Tracking:**

- You will receive a confirmation email with a tracking number once your order has been shipped.

- Track your order via the link provided in the email or by visiting our order tracking page on the website.

 

**Shipping Restrictions:**

- We do not ship to P.O. Boxes or APO/FPO addresses.

- Some products may have shipping restrictions due to size, weight, or destination.

 

**Returns & Exchanges:**

- We currently do not facilitate returns and exchanges so please be sure of sizes and styles before purchasing however we do hope that we will have this feature in the near future. 

 

**Contact Us:**

- For any shipping-related inquiries, please contact our customer service team  encryptedclo@gmail.com